Multi-talent company acting in digital, PR, personal development and portfolio management
Last updated: 01.08.2025
Clients purchasing a coaching program remotely have a 14-day cooling-off period, provided that no session has yet been delivered.
Once the first session has taken place, the program is considered started, and the cooling-off period no longer applies. Partial refunds may be offered at MindLift’s discretion for unused sessions.
Clients cancelling a program or session at least 48 hours before the first session may receive a full refund.
By enrolling in a multi-session coaching program (e.g., 4 to 8 sessions), the client acknowledges a personal commitment to the process.
If the client chooses to stop the program early, no refund will be granted unless exceptional circumstances are reviewed and accepted by MindLift.
No refunds will be issued for missed sessions or no-shows. Rescheduling is only allowed if the 48-hour cancellation policy is respected.
If the client is dissatisfied with the service, a written complaint can be submitted to contact@phenixgroupinternational.com.
MindLift is committed to addressing concerns respectfully and fairly on a case-by-case basis.
Once the service has been activated and initial interventions (e.g., blacklist registrations, filtering setup) have been completed, no refund will be issued — even if the results do not meet your expectations. This is due to the manual and irreversible nature of the service.
If you cancel your subscription before service activation, you are entitled to a full refund. Please contact us within 24 hours of payment if you wish to cancel.
In the rare case where StopCall is unable to activate the service due to technical or eligibility reasons (e.g., incompatible phone line), a full refund will be issued.
Renewals are processed automatically or manually depending on the platform used. You will receive a reminder before your plan renews. No refund is issued once a renewal has been processed, unless the service was not delivered.
For all refund requests, please email or message us through the platform where you subscribed. We aim to respond within 48 hours.